Resolved -
The issue has now been resolved and all emails have been sent out.
We sincerely apologize for any delays you may have experienced recently.
Thank you for your patience and understanding!
If you have any further questions or concerns, please feel free to reach out to our Customer Success Team (help@evenito.com).
Jun 4, 11:49 CEST
Monitoring -
We have been informed by our subprocessor, Brevo, that a resolution has been implemented by their technical team, and the processing of transactional emails has restarted.
We are currently monitoring the system closely to ensure the stability of this service. Further updates will be provided as the situation progresses.
Jun 4, 10:53 CEST
Identified -
Brevo is actively working to resolve the issue. At this moment, there are no new updates.
We continue to monitor the situation closely and will provide further updates within the next two hours as soon as more information becomes available.
Thank you for your patience and understanding.
Jun 4, 10:18 CEST
Investigating -
We are currently investigating an issue with our third-party email service provider Brevo, that are causing delays in the delivery of some emails for clients utilizing this service.
Our technical teams are actively monitoring the situation to ensure the stability and reliability of email services for affected clients.
This issue is specific to clients sending emails via Brevo and does not impact other email delivery methods.
We will provide further updates as soon as more information becomes available. Thank you for your understanding.
Jun 4, 09:57 CEST