Issues with websites and registration confirmation emails

Our team has completed the investigation of the recent incident.

Our investigation shows that automatically triggered emails (registration and de-registration confirmations) failed to deliver for a small subset of events and registrations.

Our team directly contacted the most impacted accounts (>5 guests impacted). If you haven't been contacted this means your account was not affected, or only lightly affected (<6 guests impacted).

To resend the affected messages, please follow these steps:

1. Go to the registration confirmation for the respective event and click on manual sending.
2. Apply the following filters: Message Status: "Not Sent", Registration Status: "Registered" (for a registration confirmation), "Unregistered" (for an unregistration confirmation)
3. You will now see a list of all participants who registered for the event but did not receive a message. You can now manually send this message again, if desired.

All systems are now functioning normally, and new registrations are processing correctly.

We apologize for any inconvenience this may have caused and remain available through our support channel (help@evenito.com).